Google

Channel 4 reported that a Google Cloud outage caused problems for a number of businesses, including banks and delivery services, and affected dozens of apps. It said Lloyds and Revolut were among the banks experiencing disruption, while websites belonging to NHS England and the UK government also appeared to have been affected. According to Channel 4, Google said there had been an issue with its security operations and that it was working to restore full availability. 5 reported that Google said multiple cloud services were suffering network failures. It said banks including Lloyds and HSBC had customers experiencing problems making payments and accessing funds, and that delivery services were also reporting issues. According to 5, Google said its engineering team was investigating the outage. The channels differed on which banks they named alongside Lloyds: Channel 4 cited Revolut, while 5 cited HSBC.

Key Claims by Channel

Monday 5 October 2026

Claim
Reported by all 2 channels
A class action covers around 20 million UK consumers and businesses who made purchases on the Google Play Store via Android phones between October 2015 and July this year.		Reported by BBC One
Lawyers allege Google breached competition law by charging developers commissions of up to 30% and passing some costs on to customers.
A tribunal will examine whether Google overcharged for subscription-based apps and extra paid features on free apps.	Reported by BBC News	Reported by BBC One
Google denies any wrongdoing.
Around 20 million UK consumers are estimated to use Android phones.	Reported by BBC News	Reported by BBC One
There have been similar cases in the US and Australia, and this is the first time UK consumers can have their case heard through the UK competition court.	Reported by BBC News	Reported by BBC One
Apple lost a similar case on app sales and in-app purchases last year.	Reported by BBC News	Reported by BBC One
Google has already agreed to pay £260m to settle a claim made by UK app developers.	Reported by BBC News	Reported by BBC One
Only on one channel
Consumers could receive average compensation payments of around £60 each if the case succeeds.		Not reported by BBC One
Google is facing a £1.2bn UK lawsuit alleging it benefited from unfair and excessive charges on popular Android apps.		Not reported by BBC One

Tuesday 20 October 2026

Claim
Widely reported · 3 or more of 4 channels
Google reported network failures across multiple cloud services in an outage that affected dozens of apps and disrupted businesses including banks and delivery services.		Not reported by BBC One
Reported by a few · 2 channels
Lloyds, Revolut and HSBC were among banks experiencing disruption, with some customers reporting problems making payments and accessing funds.		Not reported by BBC One	Reported by Channel 4	Not reported by ITV
Google said an issue with its security operations was being addressed and its engineering team was investigating as it worked to restore full availability.		Not reported by BBC One		Not reported by ITV
Only on one channel
NHS England and UK government websites appeared to have been affected.	Not reported by Channel 5	Not reported by BBC One		Not reported by ITV
Experts assessed that the outage was not believed to pose a security issue.	Not reported by Channel 5	Not reported by BBC One	Not reported by Channel 4
Revolut confirmed that customer money and data were safe.	Not reported by Channel 5	Not reported by BBC One	Not reported by Channel 4
A power event caused an outage at the Europe West 2B data-centre cluster in London.	Not reported by Channel 5		Not reported by Channel 4	Not reported by ITV
The outage took about seven hours to resolve.	Not reported by Channel 5		Not reported by Channel 4	Not reported by ITV
Court live streams were disrupted, affecting some magistrates court hearings.	Not reported by Channel 5		Not reported by Channel 4	Not reported by ITV

This is a cross-channel consensus summary, not an objective account. Consensus can be uniformly wrong, or omit what only one channel covered.